I do it. Bill Gates does it. Steve Jobs and other famous people do it too. We sneak in some 'ahs, ums, so, you know's' when we talk.
Those short words are also known as verbal fillers, crutch words, or verbal pauses. When you’re doing a long presentation or all day class, a few 'ums' and 'ahs' is ok. But it should not be the main word that binds all of your thoughts and sentences together. Ah, , don’t worry, there are some things you can do to curtail your crutch words.
First, what's wrong with those fillers?
A speech sounds less practiced
Interfere with the complete thought you’re trying to convey
Affects credibility
Recently, former Alaska governor, Sarah Palin, visited Boston. She spoke of Paul Revere's ride in an interview. Here statement is sprinkled with 'uhs' as she flubbed the story about Revere’s ride during the Revolutionary War. The video and the text are located here:
Know where the fillers are coming from: According to ManagerTool.com (www.manager-tools.com/forums-894) “Ums and Ahs happen because you mouth is trying to speak before your brain has formed the thought.”
Record yourself: Listening to one’s voice is hard but sometimes we have to be our own example in order to learn. Some voicemail boxes have a playback feature so select that function when you’re leaving a message for someone. You can always erase and start over.
Practice: Start practicing in your everyday conversation, monitoring and avoiding those fillers. When you’re on the phone with customer service, filter yourself, even if you have to slow down your pace a bit. From there, graduate yourself to a bigger audience at work, church, or them gym.
Say nothing: When you feel an ah, um coming up at the end of statement, just say nothing. Your brain will start to get trained.
Don’t be afraid of a little silence: In between sentences, we have silence and it makes some of us uncomfortable. But a pause will give the audience time to digest the point you just made.
No one has a magic pill or wand to do away with verbal fillers. It is a process. If you say one less 'ah' or 'um' today, then bravo to you. Keep going. Remember what Michael Jordon once said, “I've failed over and over and over again in my life and that is why I succeed."
Since the beginning of the year, I noticed my students’ great affinity (or addiction) to Facebook. They could not wait to get into the computer lab to login to Facebook so that they could chat, post photos, friend a new friend - connect, connect, connect.
To Connect or Not Connect I Googled the terms 'Facebook and instruction’ and the results showed that many instructors use Facebook for their classes. I decided that since my students spent so much time on Facebook, that there would be a possibility that they may pay attention some posted course information. I believed that a course Facebook page could accomplish the following:
It would create another level of interaction with my students and provide the means to reach out to them in the off hours
Illustrate that Facebook is more that a socializing tool but a place to extend the classroom and learn valuable information
Reinforce or supplement lecture information
Fun Facebook Facts Here are some facts that further influenced my ‘nod’ to go forward with the course Facebook page (taken from the Facebook press page: www.facebook.com/press/info.php?statistics)
More than 500 million active users
People spend over 700 billion minutes per month on Facebook (recalculated to years = 1,901.32 years)
Average user is connected to 80 community pages, groups and events
There are more than 250 million active users currently accessing Facebook through their mobile devices.
More than 70 translations available on the site
Creating a Course Facebook Page As a technical instructor I did not want to be an oxymoron and not use this as a tool. During the 10 week course, students (and others at the college) tuned in on a regular basis for a variety of information. I am looking forward to using Facebook for my summer web design class.
If you are considering creating a Facebook page for your course, here are some tips:
Allow students to be part of the process. I asked to students how we were going to use Facebook in the class. We had a good brainstorming session and the page is a result of that discussion.
Invite other faculty or college staff so they can share information.
Posts are strictly course related (see the image below):
technical news
portfolio of work
session highlights from the day
project tips
videos
reminders
Encourage students to locate tech or course related news and ask them to post on the wall.
Turn off students news feedsso that I do not get bombarded with non-course matters.
Do not post cel phone photos because of geotagging
Emphasize that it is a tool -- an accessory -- and not a replacement for each student presence in the class.
Profile icon is the course name and number.
Facebook does not have an attachment tool so I did distribute documents via email.
At the end of the course, I tell students they can 'un-friend' me without any problems or concerns.
Please remember what Patricia Fripp, Executive Speech Coach and Professional Speaker, says, “Technology does not run an enterprise, relationships do.” (source: Think Exist).
A few weeks ago, I was watching the Masters Tournament with my husband (who is an avid golfer). As we watched great golfers such as Charles Schwartze (the winner); Rory McIlroy; and Jason Day, I took notice of their focus, enthusiasm and professionalism. As instructors, trainers, and speakers we aim for those same things in the classroom and on stage.
Here are some teachable moments:
1. Golfers practice, practice, practice. I read that one of the reasons why Tiger Woods is so masterful is because he out practices his opponents (even after a tournament has concluded for the day). My take is that he devotes more than just time on the course -- each practice is a full focus performance, as if there is a live crowd and a scoreboard.
2. Golfers study the venue. Have you
ever been to a place that is unfamiliar? It is an uncomfortable and
unsettling feeling. That energy is contagious. Our attention is not on our messages but on the
unfamiliarity of the environment.
To ‘just show up’ and lecture or speak on the spot is not enough. Golfers study the terrain, the weather, and the time zone. They have detailed photos and maps of the locations.
For the rest of us, what is our terrain or weather? Is there a stage, a lectern, a microphone, overhead projector, a clock, carpeted floors, air conditioning, chair seating, tables, or are there computer stations with large monitors?
We should know our terrain ahead of time so that we are not surprised by the quirks or uniqueness of the environment. When we are familiar, we are more comfortable about conveying our message.
3. Golfers elevate themselves when they play on a variety of golf courses. I found an anonymously authored quote from Quote Garden, “A golfer's diet: live on greens as much as possible.”
We become more expansive and confidence when we experience different audiences and locations. This can only build our resilience and expertise.
Most of all, presenting or performing is mental game. You must envision yourself succeeding. One of the great golfers, Bobby Jones, once said, “Golf is a game that is played on a five-inch course - the distance between your ears.”
Note to my husband: Although I had the aforementioned revelations, I’m still not interested in golf lessons as an anniversary gift. Thanks anyway, honey.